FAQ
What types of products does Rural Decor offer?
Rural Decor offers handcrafted home decor inspired by traditional Indian craftsmanship. Our collections include brass wall art, prabhavalis, Tanjore paintings, murals, table décor, diya sets, key hangers, enamel coffee sets, and other authentic handcrafted pieces made by skilled artisans.
Are your products handmade?
Yes. Most of our products are handcrafted by skilled Indian artisans using traditional techniques and natural materials. Each piece may have slight variations, making it unique and authentic.
Do you ship across India?
Yes, we deliver across India. Orders are carefully packed to ensure your handcrafted décor reaches you safely.
How long does delivery take?
Orders are usually processed within 1–2 working days. Delivery typically takes 3–7 business days, depending on your location.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS to follow the delivery status. You can also track the shipment through our delivery partner by following this link.
What payment methods do you accept?
We offer secure payments through Razorpay, allowing you to pay using UPI, credit cards, debit cards, net banking, and other trusted digital payment methods available at checkout. All transactions are encrypted and processed securely.
Can I cancel or modify my order?
Orders can be cancelled or modified before they are shipped. Please contact us as soon as possible for assistance.
What if my product arrives damaged?
We carefully package every order. However, if your item arrives damaged, please contact us within 48 hours of delivery with photos, and we will assist with a replacement or solution.
Do you offer bulk or custom orders?
Yes. For bulk orders, gifting, or special requests, please contact us via the form, email, or WhatsApp.
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